Why I am I asked to courier the product?
This happens only in rare cases when we are unable to pick up the product from your location. In this case, we request you to ship the product to us and we will reimburse the shipping charges against the original receipt.
What is UNIVERSALBOOKS replacement guarantee?
We assure you that all the products sold at universalbooks.com are genuine and brand new. However, if you receive any product that is damaged, worn out or that it is not as it was described on universalbooks.com, please call our customer care immediately to register and initiate the replacement process. We will pick up the damaged product and replace it with a brand new product at free of cost.
I want to cancel an order.
In our quest to provide you a very satisfying and hassle free shopping experience, we accept order cancels before the product is delivered. If you want to cancel an order, all you have to do is call our customer care and initiate order cancel process. Your order can be cancelled even if the product is shipped from our side. However, we do not take order cancel requests after the product has been delivered.